Backend module inventory
This inventory maps 12 backend modules and 402 resolved API route patterns to their guides and first-line support checks.
| Module | API route patterns | Main responsibility |
|---|---|---|
| Platform, dashboard and API foundation | 18 | Product and workspace detection, platform bootstrap and destination selection |
| Sales portal, billing and documentation | 0 | Product hub, onboarding, trials and tenant launch |
| Accounts, sign-in and personal contacts | 46 | Registration, sign-in, tokens, OAuth and password changes |
| Tenants and product destinations | 0 | Tenants, domains and available workspaces |
| Tenant configuration | 5 | Branding, workspace, real-estate, billing and government settings |
| Custom fields | 8 | Definition, ordering and validation of additional ticket and property fields |
| insideBase workspace | 89 | Teams, members, contacts, calendar and tasks |
| Telephony, internal calls and meetings | 42 | Call activity, phone numbers, verification and default numbers |
| Email and synchronisation | 74 | Mail connections, placements, folders, tags, rules and out-of-office replies |
| Messenger and AI sessions | 27 | Threads, members, messages, attachments, reactions and record links |
| Tickets and projects | 92 | Tickets, statuses, priorities, types, categories and custom values |
| Global search | 1 | Permission-filtered search across enabled modules and records |
Platform, dashboard and API foundation
Resolved API route patterns: 18
Functions
- Product and workspace detection, platform bootstrap and destination selection
- Dashboard data, global API entry points, OpenAPI, Swagger and ReDoc
- Health endpoints, host routing and technical error responses
First support check
Check the host, active workspace, request ID and affected API path.
Guides
Sales portal, billing and documentation
Resolved API route patterns: 0
Functions
- Product hub, onboarding, trials and tenant launch
- Licences, subscriptions, payments, invoices and e-invoices
- Marketing pages, legal documents and this documentation portal
First support check
Compare the organisation, product, licence status, invoice status and Stripe response.
Guides
Accounts, sign-in and personal contacts
Resolved API route patterns: 46
Functions
- Registration, sign-in, tokens, OAuth and password changes
- MFA, device binding, global notifications and API keys
- Profiles, user management, personal contacts and device synchronisation
First support check
Check email verification, MFA method, device status, role and active tenant.
Guides
- Log in, register and restore access
- Profile, password and notifications
- Personal contacts
- Administration
Tenants and product destinations
Resolved API route patterns: 0
Functions
- Tenants, domains and available workspaces
- Product assignment, trial tenants and tenant telephony configuration
First support check
Check hostname, product, membership and selected destination together.
Guides
Tenant configuration
Resolved API route patterns: 5
Functions
- Branding, workspace, real-estate, billing and government settings
- Number series, brochure templates, licence summary and usage metrics
First support check
Check permission, active capability, required fields and dependent templates.
Guides
Custom fields
Resolved API route patterns: 8
Functions
- Definition, ordering and validation of additional ticket and property fields
- Tenant-scoped values and compatibility with existing records
First support check
Check entity type, field type, required status, ordering and existing values.
Guides
insideBase workspace
Resolved API route patterns: 89
Functions
- Teams, members, contacts, calendar and tasks
- Files, shares, notifications and encrypted vault entries
- Workspace selection, dashboard and device contact synchronisation
First support check
Check the active team, membership, role and team-scoped object ID.
Guides
Telephony, internal calls and meetings
Resolved API route patterns: 42
Functions
- Call activity, phone numbers, verification and default numbers
- Internal sessions, participants, presentation and recording consent
- Recurring meetings, lobby, guest access, chat and LiveKit webhooks
First support check
Check phone-number status, media permissions, participant state and LiveKit reachability.
Guides
Email and synchronisation
Resolved API route patterns: 74
Functions
- Mail connections, placements, folders, tags, rules and out-of-office replies
- Messages, attachments, drafts, sending, signatures, templates and snippets
- Microsoft, Google and IMAP synchronisation including webhooks
First support check
Check account status, provider authorisation, sync time, folder placement and sending errors.
Guides
Messenger and AI sessions
Resolved API route patterns: 27
Functions
- Threads, members, messages, attachments, reactions and record links
- Presence, notification settings and real-time events
- AI sessions, messages, files, runs, prefill and action proposals
First support check
Check thread membership, real-time connection, attachment size and AI run status.
Guides
Tickets and projects
Resolved API route patterns: 92
Functions
- Tickets, statuses, priorities, types, categories and custom values
- Projects, members, milestones, wiki and revisions
- Comments, observers, relations, time entries, attachments and saved queries
First support check
Check project membership, ticket permission, status transition, required field and relation.
Guides
Global search
Resolved API route patterns: 1
Functions
- Permission-filtered search across enabled modules and records
- Direct navigation from web and mobile surfaces
First support check
Check search term, product, capability, read permission and record state.
Guides