System requirements and browsers
insideBase is a responsive web application. Productive use requires the current stable version of a supported browser, a reliable network connection and an accurately configured system clock.
Supported browsers
| Platform | Recommendation | Notes |
|---|---|---|
| Windows and Linux | Current Google Chrome, Microsoft Edge or Firefox | JavaScript, cookies and local browser storage must be enabled. |
| macOS | Current Safari, Chrome or Firefox | Install operating-system and browser updates together. |
| iOS and iPadOS | Current Safari | Camera, microphone, contacts and notification access are controlled by system permissions. |
| Android | Current Chrome | Manufacturer power-saving modes may restrict background delivery. |
Internet Explorer and embedded legacy browsers are not supported. Private windows may restrict sign-in, notifications, offline caches and external OAuth connections.
Devices and display
- A display width of at least 1280 pixels is recommended for desktop use; the responsive interface works from 320 pixels.
- Camera and microphone access are required only for calls and meetings.
- File uploads require browser access to the selected local files.
- PDF previews and large tables benefit from at least 4 GB of memory available to the browser and operating system.
- The system clock must synchronise automatically so that sign-in, MFA, calendars and signed links work correctly.
Network requirements
HTTPS access to the product domain must be available. WebSockets or long-running HTTPS connections are used for real-time state, messenger, notifications and meetings. Corporate proxies may inspect certificates only when the browser and operating system trust the issuing authority.
Camera, microphone and notification access additionally require browser and operating-system permission. Network access does not replace these permissions.
Checks before contacting support
- Update the browser and operating system.
- Reload the page in a normal browser window.
- Temporarily disable extensions for the product domain only.
- Check the system clock, selected workspace and visible host.
- Record the time, browser and version, operating system and request ID.
Continue with Troubleshooting and Operations and support.